Customer Service Representative
Job Description
We are looking for a Customer Service Representative to join its customer support team in Al Barsha, Dubai. The role is suitable for someone who enjoys helping people, communicating clearly, and finding practical solutions when customers need assistance.
You will be one of the main points of contact for customers, handling questions through phone, email, and other approved communication channels. The position involves more than simply answering calls. You will also record customer concerns, follow up on unresolved matters, and coordinate with other teams when an issue needs further attention.
The ideal candidate should be patient, approachable, and comfortable dealing with different types of customers throughout the working day.
Responsibilities
- Respond to customer questions by telephone, email, and available support channels.
- Understand customer concerns and provide appropriate information.
- Record inquiries and service requests accurately in the company system.
- Follow up on outstanding customer issues.
- Escalate complaints or technical problems to the relevant department.
- Keep customers informed about the progress of their requests.
- Maintain accurate customer records after each interaction.
- Explain company services, procedures, and available options clearly.
- Work with colleagues to resolve customer concerns efficiently.
- Follow established customer-service procedures and quality standards.
- Identify recurring customer issues and share useful feedback with the team.
- Protect customer information and maintain confidentiality.
Requirements
- 1–3 years of experience in customer service, call center, reception, retail, or a similar role.
- Good spoken and written English.
- Comfortable communicating with customers from different backgrounds.
- Professional and respectful approach when handling complaints.
- Basic knowledge of computers and email.
- Able to remain calm during busy periods.
- Willingness to learn company systems and procedures.
- Previous UAE customer service experience is an advantage.
Qualifications
- High school diploma or equivalent is required.
- Diploma or bachelor's degree in Business, Communications, Customer Service, or a related field is preferred.
- Customer-service training or certification would be an advantage.
Skills
Benefits
- Structured workplace training.
- Opportunity to develop customer-service and communication skills.
- Supportive team environment.
- Potential career progression based on performance.
How to Apply
Candidates interested in this Customer Service Representative job in Dubai should submit an updated CV that includes relevant customer-service experience, education, communication skills, and current contact information.
Before applying, review the vacancy details carefully and make sure your experience matches the requirements. Candidates should verify the employer, workplace location, salary, and employment terms before accepting any offer.